Programs

Building vibrant, healthy work cultures & high performing teams

The Change Forum workshop

The Change Forum delivers a suite of leadership learning, culture change and team-building programs in Queensland regional centres, in-house and on-line.

Our goal is to provide quality learning events in a safe, friendly environment, accessible to a wide range of people from diverse organisation backgrounds, levels and contexts, through moderate pricing, comprehensible content and with a down-to-earth, hands on, practical approach.

Download our Programs Directory for an overview of all coaching clinics and learning forums we currently offer…

Emotional Intelligence, Mindfulness & Workplace Wellbeing...

Emotional Intelligence and mindfulness have a lot to do with our level of self-awareness, ability to connect with those around us and for lifting levels of achievement, motivation, focus, optimism, joy, purpose, positivity and performance… 

At the bottom of top performance, self-management and our capacity to handle stress, are emotions. Feelings form the background to everything we do. 

We dramatically underestimate the role emotions play in every corner of our lives; they:
Senior businessman and his multiple expressions and personalitie

At work or on the home-front, Emotional Intelligence (EI) is simply the most enriching life-skill anyone can learn – whether it’s building great teams, being a more connective leader, boosting morale and performance or creating an awesome workplace where we get on well together, have fun and produce amazing results. And when we add mindful attention, we have a powerful mix to sustain our own wellbeing and our capacity to support our team and others too. 

Emotional Intelligence is:

The key to...

what drives behaviour and what inspires people to perform at their best

What helps us...

stay calm, cool and collected at work and handle tricky situations with sensitivity, empathy and humour

Enables us to...

manage our moods, keep destructive emotions at bay and handle hostility in others

What gives us...

grit, resilience and determination
to persevere in the face of
set-backs

We all have habitual ways of responding to emotional challenges. Mindfulness training alters these habits by making it more likely that one neuronal pathway rather than another will be used...(it) carves new channels in streambeds of the mind.
Richard Davidson
The Emotional Life of Your Brain

How we can help...

Developing emotional skills such as perseverance, resilience, self-motivation and connectivity are critical to both work and life success.

More and more leaders now connect successful business outcomes with their own level of ‘Personal Mastery’ – their ability to tune into themselves and be more mindful of the impact their patterns of thinking, feeling and behaving have on the people and situations that surround them, as well as the results they get.

Personal Mastery revolves around the idea that leadership starts with you – that no matter what your leadership level, roles or goals, the critical factor to begin with is inside us. It’s about self-awareness, self-management, personal empowerment and emotional intelligence, and it’s about doing inner-work on ourselves to understand the impact our patterns of thinking, feeling and behaving have on the people and situations around us.   In other words, turning the mirror inwards, where all meaningful leadership work begins.

Across the globe, there’s a new generation of leaders seeking to extend their emotional intelligence competency by integrating mindfulness into their leadership lives and practice – not just to improve their personal productivity and performance, but to learn how to be more present, self-aware, focused, connected, less stressed and more emotionally balanced.

Neuroscience and leadership discoveries in the last decade show that mindfulness training can have practical benefits and paybacks – it reshapes habitual neuronal pathways, has a healthy impact on brain function and can help leaders find a haven of clarity, calm and focus in a maelstrom of uncertainty.

Three Contemporary Women at Work

The public profile of a powerful leader is someone who’s tough, decisive and results-driven — who leads with their head and puts business before benevolence. We convince ourselves we can’t make space for compassion and connection, yet that’s what truly great leaders do make time for. They have the conviction, confidence and courage to cultivate connectivity and compassion.

With the global shift towards emotionally intelligentconnective leadership, more leaders are now becoming interested in the idea of developing a more compassionate style – being caring and empathetic, truly leading with feelings.  Which begs the question: “What does it take to become a compassionate leader and how can I inspire my management teams and staff to become more caring when dealing with customers, clients and each other?”

Every human being has the same potential for compassion; the only question is whether we really take any care of that potential, and develop and implement it in our daily life.
His Holiness the Dalai Lama
The Art of Happiness: A Handbook for Living

EI, Mindfulness & Wellbeing Clinics for Leaders, Staff and Teams

Emotional Intelligence, Mindfulness and wellbeing skills like Resilience and Compassion can be learned – that’s where The Change Forum coaching clinics come in. We’ve specialised in designing and delivering practical, applications-based EI and personal mastery programs for leaders, executives, staff, teachers and teams since 2003.

Personal Mastery: Leading with EI

Personal Mastery: Leading with Emotional Intelligence

learn 7 crucial EI Leader practices to lift your self-awareness and bring out the best in you and others
What's this Clinic about?

What sets successful leaders apart is their level of Personal Mastery and Emotional Intelligence – the ability to tune into the impact their feelings and behaviour have on people around them.

Leading with EI is about realising that for people to put in a superior performance, you have to connect with feelings first. This highly-regarded clinic has loads of tools and insights on how to apply 7 key practices to energise your leadership, create more connective cultures and bring out the best in yourself and others.

Is this Clinic right for you?

This clinic has evolved into one of the most powerful and practical tool-based events you can do to master the things that really matter in leading with EI. People from all walks of leadership life can use this clinic to mindfully manage moods and enrich their relational and emotional self-awareness skills.

Photo of adult cheerful colleagues talking and laughing

“An insightful workshop that encouraged self-reflection and helped me gain a better insight into my own level of EI and the strategies I employ to self-manage (or not). It was more than a chalk and talk. Bill has an easy, calm approach that creates a safe environment for people to participate and get the most out of the sessions.”

Jay Hendricks, Queensland Health

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
2 Days
FEES*
$795 single, $695 NFP & schools
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Mindful Leadership in Action

Mindful Leadership in Action

A brain-training clinic to increase attention, focus, clarity , presence & personal productivity
What's this Clinic about?

Across the globe, there’s a new generation of leaders seeking to integrate mindfulness into their leadership lives and practice – not just to improve their personal productivity and performance, but to learn how to be more present, self-aware, focused, connected, less stressed and more emotionally balanced.

This 1-day clinic extends our 10 years of EI coaching. It looks at what it means to lead mindfully and introduces 5 mental markers and simple brain-training tools to transform how you lead.

Is this Clinic right for you?

This clinic is aimed at leaders and other professionals from any walk of work life who want to reinvigorate themselves and refresh their leadership practice through learning the mental disciplines of deep self-reflection, focused attention and mindfulness.

Business Person Sits On Desk Looking Out Of Office Window

Neuroscience and leadership discoveries in the last decade show that mindfulness training can have practical benefits and paybacks – it reshapes habitual neuronal pathways, has a healthy impact on brain function and can help leaders find a haven of clarity, calm and focus in a maelstrom of uncertainty…

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 day with coaching extension option
FEES
$495pp single, $440pp NFP & Schools
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Mindfulness at Work

Mindfulness at Work

5 Mindfulness Markers to retrain your brain for more clarity, focus, balance, presence and personal productivity
What's this Clinic about?

Across the globe, there’s a new generation of leaders seeking to integrate mindfulness into their leadership lives and practice – not just to improve their personal productivity and performance, but to learn how to be more present, self-aware, focused, connected, less stressed and more emotionally balanced.

This 1-day clinic extends our 10 years of EI coaching. It looks at what it means to lead mindfully and introduces 5 mental markers and simple brain-training tools to transform how you lead.

Is this Clinic right for you?

This clinic is aimed at leaders and other professionals from any walk of work life who want to reinvigorate themselves and refresh their leadership practice through learning the mental disciplines of deep self-reflection, focused attention and mindfulness.

Relaxed businessman meditating in lotus position while coworkers moving in office

Neuroscience and leadership discoveries in the last decade show that mindfulness training can have practical benefits and paybacks – it reshapes habitual neuronal pathways, has a healthy impact on brain function and can help leaders find a haven of clarity, calm and focus in a maelstrom of uncertainty…

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 day with coaching extension option
FEES
$475 single, $440 NFP & Schools
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

EI at Work

Emotional Intelligence at Work

a lively seminar for staff to apply 5 EI-Smart work practices to improve relationships & behaviour
What's this Clinic about?

EI skills like self-control, connectivity and empathy are essential to creating positive, happy and productive climates at work – and it’s just as important for staff to learn how to manage emotions and use them effectively as it is for leaders.

This 1-day seminar introduces staff to what EI is and why it matters for good work, good relations and being a good team player. It  shows how to apply 5 essential EI-smart work practices to improve relationships, manage moods and work in better with others.

Is this Clinic right for you?

This course is for non-managerial STAFF who want to learn how to use EI as an effective tool for personal enrichment, performance improvement and enhanced quality of work life. It’s particularly beneficial for work colleagues to attend together.

Managers and team leaders will benefit more from our Leading with EI and EI Leader programs. 

Teamwork and technology

“EI at Work made me feel stronger as a person in working with others. It helped me recognise and understand my feelings, how I portray emotions towards others and how it affects my work relationships. It helped me learn how to deal with my emotions so I can effectively deal with others and my work relationships.”

Bronwyn M, Department of Communities Qld

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 Day
FEES*
$550 non-members
$495 members, $440 NFP & schools
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Teaching with EI

Teaching with Emotional Intelligence

Rethinking how you use Emotional Intelligence in your teaching practices and classroom leadership...
What's this Clinic about?

Nowhere is EI more critical than classrooms. The more emotional connection there is in a classroom, the more everyone feels happy, interested, enthused. Planned or not, all teachers deal with emotions every day. Like leaders everywhere,  they knowingly or unknowingly, imprint emotional patterns on students.

This 1 or 2-day clinic adapts tools from our popular Leading with EI program to leading, teaching and coaching with EI in classrooms. It shows you how to raise levels of learning by targeting positive emotions and developing learning activities and strategies that are emotionally resonant and engaging.

Is this Clinic right for you?

This clinic can help teachers who want to enhance their learning effectiveness, classroom management or climate, become more adept with tools for emotional coaching and cultivate happier, healthier, higher-functioning learning environments.

Female High School Teacher Standing Next To Interactive Whiteboard

“I enjoyed Teaching with EI. Very practical, thought provoking and something we can all use, not just the kids! I see how to practically apply the tools and the guide is a detailed and excellent resource full of useful tools I’ve already implemented. Thanks Bill.”  

Mandy Canfield, Cairns School of Distance Education

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 day (also 2-day in-school option)
FEES*
$410 pp for 1-day public program
Multiple place discounts on enquiry
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Resilient Leadership at Work

Resilient Leadership at Work

...maintaining mental fitness and building well-being at work...
What's this Clinic about?

Resilience – the ‘bounce-back’ emotion – is being able to recover rapidly from set-backs, failure, disappointment. It’s a critically defining factor for effective leadership and a contributor to organisation success. Research shows that from an array of different leader traits, those who rate high on resilience are seen overall as more effective leaders by their managers, peers and teams.

Faced with setbacks or adversity, resilient leaders regain composure rapidly, find ways to move past obstacles rather then get bogged down by them, and can actually grow stronger as a result.

This 1-day interactive coaching clinic (or 3-session live online equivalent) looks at what you need to do as a leader to cultivate resilience in yourself first, then build and maintain it in your team. It explores 6 attributes of resilient leaders we think are most central, providing down-to-earth tools, tips and one of our well-regarded take-away pocket guides to help you and your team build-up your reserves of resilience and buttress workplace well-being.

Is this Clinic right for you?

An initial negative response to set-backs is normal. This clinic will benefit leaders who suffer a too-strong-or-too-long response to unsettling situations and need to work on building more resilience and positivity. It’s particularly useful for leaders who want some tools to try out with their teams to keep resilience reservoirs topped-up and be better poised to take setbacks in stride…

Business team meeting

Teams look to their leaders when times become tough at work. As a leader you are emotional care-taker for your team’s well-being, so role-modelling resilience may be the most vital trait you can demonstrate. Teams seek your support to help them cope with difficulties, stay buoyant, stress-resistant, emotionally-steady and capable of being productive. The real test of resilient leaders isn’t during good times – it’s the tenacity, steadfastness, perseverance and resolve they show in trying times.

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 day live OR 3x2.5hrs online
FEES (inc GST)
$594* pp live / $473* pp online
In-house pricing by quote
LOCATION & DATES
See Course Calendar

*Discounts for NFP, schools & special offers by email

Building Resilience at Work

Building Resilience at Work

a clinic to help you handle set-backs better and build your reserves of resilience and positivity...
What's this Clinic about?

Resilience – the ‘bounce-back’ emotion – is being able to recover rapidly from set-backs, failure, disappointment. It links to other emotional attributes like positive outlook, perseverance and self-efficacy. All of these have a big impact on performance, motivation and how we handle unexpected, unsettling or stressful events at work

This 1-day extension to our EI at work programs helps people better understand their emotional patterns around stress, identify strategies to contain negativity and learn personal practices to build their own reserves of resilience and positivity and help support others too.

Is this Clinic right for you?

An initial negative response to set-backs is normal. This clinic will benefit anyone who suffers a too-strong-or-too-long response to unsettling situations and needs to work on building more resilience and positivity.  This clinic is tailored more for staff and teams. We recommend our Resilient Leadership at Work clinic for team leaders who want to learn ways to help their team members cope better with set-backs…

Stressed woman working over time at night

Many of us have trouble handling setbacks. We feel helpless or hopeless. This breeds other feelings like cynicism, apathy or anger. We suffer, work suffers and often we seem to make sure other people suffer too. If we don’t have resilience and positivity to handle setbacks, it leaves us feeling overwhelmed and resentful, it undermines our motivation, derails our sense of direction and robs us of vitality…

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 day live OR 3x2.5hrs online
FEES
$550* pp live / $455* pp online
In-house pricing by quote
LOCATION & DATES
See Course Calendar

*Discounts for NFP, Schools & special offers by email

Social Intelligence EI in Teams

Social Intelligence: EI in Teams

Explore 10 dimensions crucial to creating more cohesive, positive, connective and resilient teams
What's this Clinic about?

Social and Emotional Team Intelligence (SETI) is one of the key differentials between effective and ineffective teams. It’s the new brain science behind getting along well with others and every team could do with more of it.

There’s growing recognition that SETI is at the heart of good work, good teams and good team-work. This 2-day work-out (1-day in selected regions) covers 10 SETI Dimensions crucial to creating cohesive, connective teams and building more positive emotional states like resilience, respect and empathy that contribute dramatically to superior team performance.

Is this Clinic right for you?

We have specialist EI clinics for leaders and staff but this clinic is for both leaders and team members, who want to do something about improving the emotional climate of the team they work in.  We find that often teams get better results when a core of people from the same unit decide to come along together to do this work-out and plan how to improve their emotional team environment.

Teamwork and technology

“A valuable course to develop professionally in utilising EI in teams to create healthy work environments and culture. You’ll be given the science behind why EI affects team and individual performance, and tools to identify how in tune you are with your Team EI. The relaxed atmosphere Bill creates to look at some intense content was a high-point for me…”

Francoise Lane, Department of Communities

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
2 days (or 1-day in selected regions)
FEES*
$795 single (1-day $495)
$695 NFP & schools (1-day $440)
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

The Compassionate Leader

The Compassionate Leader

an advanced EI clinic to make space for a more compassionate approach in leadership, life and work
What's this Clinic about?

Most leaders are conditioned to put business before benevolence – to lead with head, not heart.  We convince ourselves we can’t make space for compassion yet that’s exactly what truly great leaders do make time for.

This 1-day advanced EI clinic looks at the role compassion plays in a practical leadership context and how you can use it to instil more connectivity, empathy and mindfulness into your leadership mix through active self-reflection.

Is this Clinic right for you?

This 1-day master class delves deeper into the 7th EI practice touched on in our Leading with Emotional Intelligence program. It’s for those who already have a working familiarity with EI and are interested in lifting their EI leadership to the next level by mindfully cultivating connectivity and compassion.

Employees listening to their manager

The popular perception of a powerful leader is someone who’s tough, hard-nosed, rational, results-driven. Truly great leaders, though, have the conviction, confidence and courage to cultivate compassion. They know you have to connect if you want committed action

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 Day
FEES*
$495 single, $440 NFP & Schools
In-house pricing by quote
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Conversations Count for Success…

Casual, crucial, caustic or contentious, conversations are the cement that holds teams together and connects us to others. In fact, they’re a core business process!

Whether you’re leading change, dealing with difficult discussions, building a better team, revitalising culture, energising classrooms, coping constructively with complaints or creating an exceptional customer service climate – the essential actions we all take happen almost entirely through conversations.

Handling hard talks, conflict and confrontation Is the toughest test of our emotional and conversational capabilities. How well leaders and teams face up to difficult discussions to resolve differences is the true yard-stick for healthy work cultures.
While many workplace dilemmas hark back to habits of talk that obstruct constructive conversation-making, lots of people still don’t see the need to work on their conversational skills. Knowing when and how to use different conversational approaches and tools is a vital but neglected element for personal mastery, inspirational leadership, vibrant teams and business success.

How we can help...

Our coaching clinics deal with real-life conversational challenges and practical tools practice in a safe, small group environment to help build your confidence to manage your future conversations in a more mindful and effective manner and make every one of them count. 

Conversational Coaching Scorecard

Rate yourself in 5 capability areas for conversational competency on our Conversational Coaching Scorecard.

Customised In-House Options

All The Change Forum programs can be delivered in-house in generic format or tailored to your special team or leadership development needs.

Tools & Techniques

A variety of down-to-earth, easy-to-apply tools and techniques that will help you have constructive conversations and trouble-free tough talks.

Individualised Coaching

For those who prefer a more personalised approach or have specific issues they’d like to focus on.

Culture is a crucial ingredient of all organisations...

It affects strategy, performance, behaviour and change-responsiveness, all of them key determining factors in organisation survival and success. Most leaders are acutely aware how constructive cultures help people perform, and equally aware of how dislocated ones breed bad behaviour, toxic climates and under-performance.

Culture has a profound effect on every facet of your organisation: you, your people and how you operate.

How we can help...

We assume renovating or revitalising culture is high on your strategic agenda too or soon will be — otherwise you wouldn’t be reading this. We design down-to-earth programs and processes people can easily understand and engage with that assist you in creating constructive work cultures — whether it’s a single team or a whole organisation. Here’s a few of the main ways we can help with your next culture change effort…

Leading Culture Change

Often the first thing you need to do is raise awareness amongst your leadership of how crucial culture change is to strategy, performance and productivity – then give them some tools to help them handle it better. 

Planning a Culture Change Strategy

We help senior leaders and other key culture agents in your organisation identify the kind of culture you want and work out what needs to change in the current culture to help get you there.

Scanning Your Culture

Another place to start is to work out what your current culture’s like. We conduct Culture Scans in-house as well as structured dialogues and facilitated culture-probe groups using our 6 CLEVER Dimensions of Culture

Culture Change Consulting

We can also work with you on a consulting basis to support culture change by planning and designing culture change processes and facilitating a range of strategic change, vision-setting and action-planning workshops.

Culture-Building Clinics

Leading Change Management

Leading Change Management

strategies, tools and frameworks to design and run people-centred change management processes
What's this Clinic about?

Many change efforts fall flat because leaders fixate on the steps,  systems, structures and schedules to ‘roll’ it out, and fail to take account of often more crucial and complex systemic factors such as culture, context, people and the impact of their own behaviour.

This down-to-earth 2-day clinic explores the people side of change, not just the mechanics of managing it. It focuses first on designing change management processes then turns to what it takes to lead people through them. It gives a solid grounding in critical practice areas and practical tools to design and lead change management; to get people engaged, reduce uncertainty and convert anxiety, denial and resistance into constructive change energy.

Is this Clinic right for you?

Whether you’re a change-veteran or beginner, this clinic is highly beneficial for leaders at any level responsible for designing, leading and implementing change management: executives, managers, HR professionals, team leaders or even committed staff working on change teams. It takes a wide-angle view of change. For a more targeted, team-level focus, try Leading Teams through Change.

Confident leader convincing about his opinion during conference

“Loved the course. Came away inspired and enthused. Great change management tools and principles: and I see the guide being a much-used reference. You have such an easy manner, prepared to take the group where it needs to go. Your skills as a change agent and trainer allowed you to be flexible and adjust to our needs as learners.”

Ailsa, Crime & Misconduct Commission

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
2 days
FEES*
$850 single, $695 NFP & schools
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Leading Culture Change

Leading Culture Change

For leaders serious about taking on culture change to improve organisational health and performance…
What's this Clinic about?

Most leaders are acutely aware of how constructive cultures encourage healthy high- performance while dislocated ones breed bad behaviour, toxic climates and under-performance.  Leaders are often told ‘getting the culture right’ is the most critical facet to focus on for sustainable results.

This unique clinic unpacks the components that make up culture and equips you with practical tools to handle culture change better – either as part of a specific culture change effort or an adjunct to support other changes you need to implement.

Is this Clinic right for you?

Whether you lead a team, direct a division or manage an entire enterprise, the extensive array of useful concepts and tools this clinic provides can assist any level of leader to get started in earnest on developing strategies and plans to tackle a culture change challenge.  

Confident leader convincing about his opinion during conference

“I’d thoroughly recommend this clinic to anyone who wants to learn about leading effective culture change. It was well structured, logical and I found the practical tools and discussions about their use extremely insightful. Excellent resources.”

Louise Barrett, Queensland Studies Authority 

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
2 days (1-day fast-track in some regions)
FEES*
$850 single (1-day fast-track $550)
$695 NFP & Schools (1-day $440)
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Preparing People for Change

Preparing People for Change

steps and tools for leaders to pave a path to smoother change transitions and take-ups...
What's this Clinic about?

One reason change fails is that we don’t see it from a recipient’s perspective and address their concerns. The first step in any well-run change program is preparing people for it. It’s often glossed-over, but asked what they’d do differently if they had their change-time over, many leaders say: “prepare people better for it.”

This 1-day clinic (2-day in-house option) looks at the personal side of change and what leaders can do to handle the emotional dynamics behind change and better prepare people as a prelude to leading them through it.

Is this Clinic right for you?

This clinic is for leaders who want to do a better job of preparing people for change. It doesn’t deal with implementing it or leading people through it once it’s underway. These topics are explored in Leading Change Management and Leading Teams through Change.

Serious strategizing

“Very beneficial for an overview of how people feel when there’s change and ideas to help them to change. Course structure, content and methods used were all great – as is the self-directed guide. I’d love to have the skills Bill has when presenting. He’s very good at what he does.”

Helen McKenzie, Mackay Hospital and Health Service

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 day
FEES*
$495 single, $440 NFP & Schools
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Challenging Change Resistance

Challenging Change Resistance

A 1-day clinic on the anatomy of change resistance and strategies for engaging with and managing it proactively
What's this Clinic about?

One of the biggest worries for most change leaders is “What do we do with the resistors?” Sometimes, this almost eclipses their ability to focus constructively on the change itself. Denial, hostility, resistance, frustration, a sense of loss of control and helplessness are normal change reactions everyone experiences to some degree. But prolonged feelings like this can spread and infect others, detract from personal/organisation change-ability and become a big block to change in the long run. This clinic can help people understand resistance – their own or others – and come to grips with managing it better.

Is this Clinic right for you?

(Something for this section) Whether you lead a team, direct a division or manage an entire enterprise, the extensive array of useful concepts and tools this clinic provides can assist any level of leader to get started in earnest on developing strategies and plans to tackle a culture change challenge.  

Male Coworkers Whispering Behind Back Of Unhappy Businesswoman In Office


“Excellent …changed my focus from being fearful of change to seeing that the more people involved the better. And from being negative about difficult people to show how to include them and possibly win them over… ”

Dennis Wyatt, Townsville Health Service District

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 Day
FEES*
$495 Single, $440 NFP & Schools
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Leading Learning Schools

Leading Learning Schools

Applying the tools of the 5 Learning Disciplines for Cultural Revitalisation and Curriculum Creativity
What's this Clinic about?

Creating a learning school means leveraging the power of learning in new ways, breaking down boundaries to collective learning and improvement, challenging each other to reflect on professional and management practices and putting in place the infrastructure to support continuous creativity in learning practice.

Leading Learning Schools is for principals, heads, teachers and educationists who want to apply the tools and practices of the 5 Learning Disciplines – Shared Vision, Mental Models, Personal Mastery, Team Learning and Systems Thinking – to reshape their school vision, revitalise their school culture or refresh their learning practices and approach.

Is this Clinic right for you?

Whether you lead a team, direct a division or manage an entire enterprise, the extensive array of useful concepts and tools this clinic provides can assist any level of leader to get started in earnest on developing strategies and plans to tackle a culture change challenge.  

Confident leader convincing about his opinion during conference

Learning-Centred Schools give school leaders at all levels the opportunity to extend their role as learning leaders by applying the principles and tools of the 5 Learning Disciplines at individual, classroom and whole-school level: to involve everyone in shaping a shared vision; to cultivate critical reflection and emotional competence through personal mastery; to promote robust conversational skills and exchange ideas about professional practice improvements through team learning; and to build thinking literacy for challenging mindsets and cognitive growth through mental modelling and systems thinking.

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
2 days
FEES*
$660pp
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Our culture-building clinics come into play when its time to change thinking and behaviour by giving people new skills, tools and ideas. There are multiple to choose from and we customise content to cover much-needed culture change arenas such as:

Conversations

Having more open, constructive team-talk

Relationships

Enhancing respect, trust and collaboration

Climate

Creating positive, safe, supportive work climates

Dealing with dysfunctions:

Tackling old team habits that have become obstacles

Tools to form, reform and transform your teams...

While we naturally work in teams to achieve things we can’t do alone, working well together in them doesn’t come so naturally. We have to learn how to do this… Whether it’s an office, factory or school, teams are now the main way we organise work. Team-working skills are vital for everyone.
Team work

And of course, as with anything else, teams break down, under-perform or stop working as well as they should. To stay in top gear, they require fine-tuning, maintenance or even, from time to time, a total makeover. That’s where teambuilding comes in. It has a proven track record as a tool to enhance team performance, but the term sometimes seems a bit nebulous. People know they need it, but often aren’t sure what it is. 

We need to answer questions like:
New idea concept. Business team discussing startup project

How we can help...

Put simply, team-building is finding ways of working better together, which is why we use this label for our team-building clinics. It means making the most of what you do through collective effort, constructive conversation and collaboration. 

Our Team-Building clinics help you...

Shape Shared Vision

Where most teams need to start!

Form & Design Teams

Get the architectureright

Increase Team Cohesion

Find ways to stay together

Improve Team Talk

Teams that talk, stick together

Enhance Relationships

Collaborative behaviour is a must

Clarify Team Roles

Set clear expectations

Improve What Your Team Does

For better team performance

Working Better Together Clinics for Leaders, Staff and Teams

We tailor our clinics in-house to help you tackle your unique team challenges and build the high-performing team-working culture and positive emotional climate you want – where people can find ways to discuss team and task issues constructively, work through conflict without resorting to argument and acrimony, and identify ways to keep on working better together in future.

Building Better Teams

Building Better Teams

a 2-day clinic for leaders on team-building tools to form, reform and transform your teams...
What's this Clinic about?

Most workplaces say they work in teams, fewer know how to make teams work well. Getting teams to work in well together is a major mission for leaders, no matter what level they’re at.

This 2-day toolkit explores the art of team-building. Whether you’re fine-tuning an existing team or starting one from scratch, it covers key design dimensions and tools to form teams, facilitate them to work collaboratively, get commitment to common goals, create cohesion and rethink how your team works together.

Is this Clinic right for you?

This clinic can benefit anyone who leads teams from director level down who wants to work on developing shared visions, new teams design, operating principles, workroles and decision-making practices. It’s also useful if you’re looking to learn how to plan and facilitate teambuilding sessions or reform and revitalise teams…

Team of executives in the meeting at office

“Well worth attending. The structure was quite practical and the workshop had variety. Life would be so much better if more leaders and teams adopted these concepts to understand the people we deal with. The more people who are aware of these concepts, the better.”

Ron Zahner, Training Manager Queensland Health

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
2 days (1-day option In-House)
FEES*
$795pp (Schools/NFP $693pp)
LOCATION & DATES
See Course Calendar
In-House options available

*Other discounts offered to subscribers by email

Work as 1 Team

Work as One Team

5 Work-as-1-Team Practices to break-down barriers & build a culture of cooperation
What's this Clinic about?

‘Working as one-team’ has become an article of faith in most workplaces but it takes more than faith to get it happening. We know what chaos and cost it causes when team efforts are out of sync, they’re in conflict with each other or they can’t find a way to row in the same direction together.

Working as one-team is about bridging barriers, unblocking attitudes like isolationism, job-protectionism, competition, blame and self-focus and strengthening cross-boundary cooperation and collaboration.  

Is this Clinic right for you?

This clinic is for supervisors, team leaders, managers and directors who want to cut unconstructive competition and cultivate cohesive, collaborative cultures.

Multiracial office team working with papers together

Do you see people shrug disowningly and say it’s not their issue? Do you notice mistakes accumulate, stemming from a lack of coordination or consideration? Are there too many turf wars or blame games being played? Is there a lack of collective accountability or concerted action?

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 Day
FEES*
$660pp (Schools/NFP $495pp)
LOCATION & DATES
See Course Calendar
In-House options available

*Other discounts offered to subscribers by email

Leading Teams Through Change

Leading Teams through Change

a clinic for leaders to take a closer look at how to make their team change-work more trouble-free...
What's this Clinic about?

Whether it’s new structures, members, workroles or procedures, teams constantly change. While it’s inevitable, team-change can distract from work focus and upset good teamwork. A common challenge all leaders face is how to get teams to accept and make changes with minimum fuss and disruption to work.  .

This 1-day clinic (or 2-day in-house option) gives a good grounding in practical actions to effectively initiate and lead team change – to get more buy-in and committed support to  make your attempts at team change more trouble-free – whether big or small.

Is this Clinic right for you?

Targeted at  team level change, this clinic is for supervisors, team leaders and mid-level managers. If you want a broader strategic view of change design, please see Leading Change Management.

Online meeting with marking team

“An engaging experience that challenged my thinking and provided useful practical tools for my workplace. I liked the pace and focus on our own real work situations. You were responsive to everyone in the group and kept the energy levels high. The guidebook is very thorough with some very useful tools and the way they were presented was active and engaging.”

Martha Goldman, Manager Education, Training & Innovation TNQ TAFE

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
1 Day
FEES*
$528 single, $440 NFP & Schools
In-house pricing by quote
LOCATION & DATES
See Course Calendar

*Other discounts offered to subscribers by email

Working Better Together

Working Better Together Clinics

Choose from 10 tailored, in-house team-building clinics to help tackle your unique team challenges..
What's this about?

Working Better Together is the general banner for our team-building services. Team-building can take a multitude of different paths –  it doesn’t come in ‘one-size-fits-all ’ – so we tailor Working Better Together clinics in-house to help you tackle your unique team challenges.

Still, choosing the right team-building focus can be confusing and many organisations like to have an idea of the possibilities up-front first. So to make it easier, we’ve developed a menu of self-contained team-building sessions to choose from to construct a program that’s right for you.

Are these Clinics right for you?

Whatever kind of organisation or type of team you belong to, all teams can benefit from taking time out now and again to renew relationships, talk through difficult issues and clarify how to work better and more constructively together. In the last 5 years we’ve run more than 50 in-house team-building clinics of various shapes and sizes for many  kinds of organisations with great results.

Successful business team looking at camera in office

“I found this team-building day useful, both professionally and personally, and would recommend it to others. The structure and content of our session suited our needs. I believe each of us are now making a more conscious effort to get along and work effectively together and that day helped to clear the air as we could all see how we’d contributed to our team’s issues.”

Mel, Dept of Agriculture, Forests and Fisheries

What You'll Learn

Topics We Cover

Course Features

For a full profile of our Working Better Together approach, including our take on team-building, team-building services and tips on planning your next team-building session, download a copy of our Working Better Together Prospectus

Course Details
DURATION
Flexible duration & delivery
minimum 1 day
FEES*
In-house pricing by quote
LOCATION & DATES
In-house tailored to your needs
Periodic public clinics - see calendar

*Other discounts offered to subscribers by email

Leading Through Teams

Leading Through Teams

2-day learning forum exploring 7 key design dimensions to shape, revitalise or reinvent the way teams work together.
What's this Clinic about?

With teams the prevailing model for organising work, today’s leaders need to know how to guide workgroups to work more collaboratively in high-performing teams that learn, think and continuously improve together.

This Clinic shows you how to form, maintain, and improve teams to help them rethink, revitalise or even re-invent how they work together. Leaders need to build team capability, commitment to common goals and challenges, manage team relationships and performance while working toward the ultimate goal of any good workgroup – to move from being a directed team driven by management to being self-directed, where more decisions are determined by the team itself.

Is this Clinic right for you?

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Businessman leader in modern office with businesspeople working

“Leading Through Teams was very useful and practical.  The most beneficial training course I’ve been on for some time. Theory well-reinforced with with practical examples, user participation and
feedback… Very worthwhile.”

Garry Baills, Hervey Bay City Council

What You'll Learn

Topics We Cover

Course Features
Course Details
DURATION
2 days
FEES*
$880pp single, NFP/Schools $770pp
LOCATION & DATES
See Course Calendar for public dates
Available in-house

*Other discounts offered to subscribers by email

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What people say...

Awesome workshop!  Do it. You will want to practise the things learnt in it and it will really benefit your workplace, home and in general.  Great personal resilience-building ideas for turning negative talk into positive and resisting stress. I really wished the workshop went over a couple of days instead of just for one. Thank you once again. I really enjoyed your workshop and hope we get to do more in the future with you with our department.

Stacey S, Team Leader,
Housing Services

An interesting, informative workshop that enabled us to stop, think and reassess our resilience levels in a safe, non-judgemental environment. New ideas are always helpful and this course provided up-to-date information in an easy-to-follow format to assist with building personal and team resilience.  The resources were good, especially the personal Resilience-Building ideas. I learned some new skills and feel more confident now to pass on resilience lessons to my team. It was a shame the workshop was for only one day.

Greg C, Manager,
Housing & Homelessness Services

Awesome workshop mate. A lot of useful reference points. It was informative with real, well-researched facts and information provided to support what was being taught clearly linked to our jobs and personal life situations. I was definitely engaged. It all made sense. I feel more capable and got a boost of confidence as well.

Les H,
Housing Services

Definitely worth coming along. A really good, engaging and very relevant workshop that placed a high value on building resilience as a core element to a healthy workplace, positive team culture and balanced healthy life. I appreciated new strategies around building and maintaining resilience for self and colleagues and the pocket guide is a terrific handbook to refer back to.

Jess,
Centacare Brisbane

Excellent day. Most definitely worth coming along. I’m always interested in team well-being and this was very relevant for me, kept me very engaged, and  exceeded my expectations. I definitely learnt lots of extremely useful tools and activities to use that are a great resource to take away and apply to real world situations. The pocket guide Is fabulous. Easy to understand, very engaging and user friendly.

Sandra H,
Parks & Wildlife

Thank you very much Bill for your efforts over the past two  days. We really appreciate you sharing your incredible knowledge and useful tools for defusing difficult encounters with our teams and providing opportunities for the team to grow and share these experiences together to build our well-being and balance.

Melinda B.,
Meridan State College
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